B 129, GIDC Electronic Estate, Sector 25, Gandhinagar, Gujarat 382044 Working Hours: Mon-Sat: 9 a.m. - 6 p.m. info@vanvet.co.in 093750 46501
Returns Policy

Within India

It is VAN VET'S endeavor to provide you with the best customer service possible hence VAN VET permits returns but only in case of the following reasons. No other requests will be entertained aside from those mentioned below.

If the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect. Given the nature of the garment with hand blocked printing, the irregularities are the hall mark of the products and cannot be termed as damaged and will not be accepted as damaged. VAN VET reserves the right and discretion.

To return or exchange a product or report damage in transit please call VAN VET support team @ +093750 46501 or Whatsapp on +093750 46501 or Email on :info@vanvet.co.in within 2 Business Days of delivery.

Given the nature of our products, VAN VET reserves the sole discretion to provide the resolution to any situation as deems fit. Each return or exchange request is handled on a case-by-case basis and request you to get in touch with Customer care team for prompt resolution.

No refunds would be given if the customer has provided wrong or incomplete shipping address, there are 2 failed delivery attempts by the shipping agency and/or the package is refused by the recipient.

All refunds in genuine cases, or of order cancellation due to unforeseen circumstances will be initiated via NEFT using the payment gateway partner Kotak Mahindra.

All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact, and should not be broken or tampered with.

5 SIMPLE STEPS TO EXCHANGE OR RETURN YOUR GOODS
 

Step 1
You need to inform VAN VET by email within 2 business days of receiving the parcel to VAN VET support team @ +093750 46501 or Whatsapp on +093750 46501 or Email on : info@vanvet.co.in. If VAN VET are not informed within 2 business days regarding a return, the merchandise is considered sold for good.
Step 2
Please await a mail confirmation from VAN VET for initiating the return
Step 3
Please seal the package properly and courier it to :
VAN VET,
B 129,GLDC Electronic Estate,
Sector 25,Ghandhinagar,
Gujarat - 382044.

Step 4
Please email VAN VET to inform that you are sending the package back, with your order number as the subject line and tracking details in the body of the email.
Step 5
Once VAN VET receives the products it will take is 7 business days to do a quality check and then VAN VET will call you or email you for an exchange.

International orders

 

At this point, VAN VET will not be accepting return or refund on international order.

CANCELLATIONS AND MODIFICATIONS

You can cancel an order until it has been processed in the warehouse. Any amount you paid will be credited back into your account.
All refunds in genuine cases, or of order cancellation due to unforeseen circumstances will be initiated via NEFT using the payment gateway partner Kotak Mahindra.

ONLY IN CASE OF FREE FASTTRACK DELIVERY OBTAINED ON ACCOUNT OF THE PRIME MEMBERSHIP EARNED THROUGH PASSING THE SINGLE INVOICE MINIMUM - LIMITS OF INR 15000 CRITERIA, THE RETURNS / CANCELLATIONS THEREAFTER, WILL BE SUBJECTED TO REFUNDS, IF ANY, AFTER RECALCULATING AND RE-IMPOSING SHIPPING CHARGES, AS PER THE SOLE DISCRETIONS OF THE MANAGEMENT.

Modification of Shipping address: You can modify the shipping address of your order before VAN VET have processed (shipped) it, by contacting VAN VET support team @ +093750 46501 or Whatsapp on +093750 46501 or Email on : info@vanvet.co.in

CANCELLATION POLICY

If you need to change or cancel your order, please contact VAN VET within 24 hours of placing the order at 079-26449364 from Monday to Friday between 11 AM- 6.30PM. You may also send Whatsapp on +093750 46501 or Email on : info@vanvet.co.in. PLEASE BE ADVISED THAT SOME ORDERS ARE SHIPPED ALMOST IMMEDIATELY AND IT MAY NOT ALWAYS BE POSSIBLE TO CHANGE/CANCEL THE ORDER.